FAQ – Sendsational Gifts
SITEWIDE DISCOUNTS on select items. Up to 50% OFF!

RETURNS & EXCHANGES

Basic Refund Policy

  • There are 3 types of items Sendsational Gifts sells, and all 3 have sightly different Refund Policies:
    • Retail Items: These have a full 30-day refund guarantee. If you don't like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund.
    • Shirts: These have a full 30-day refund guarantee. If item is defective, we will replace it at no cost to you. You CANNOT return shirts unless they are defective. For size exchanges please read below.
    • Personalized Items: As stated on our product page, personalized items are non-refundable. If you have any concerns please contact us at email@sendsationalgifts.com.
  • For all applicable returns, please send to:
ATTENTION: RETURN
Sendsational Gifts
7750 Okeechobee Boulevard
Suite #4-535
West Palm Beach FL 33411

How do I exchange a shirt for a different size?

    • If your shirt doesn’t fit and you need to exchange for a different size, please follow these instructions. First, make sure that you have not worn or washed your item (besides trying on). Send your unworn and unwashed items to:

    ATTENTION: EXCHANGES - SIZE

    Sendsational Gifts
    7750 Okeechobee Boulevard
    Suite #4-535
    West Palm Beach FL 33411

    • Make sure to include details on the correct size needed sent back.  
    • You have 30 days to exchange your item.
      • Please Note: Customer pays return shipping on exchanges. The USPS has the best rates in our experience, but you can ship back to us any way you like. If you have a question about your return, contact us at contact@sendsationalgifts.com
    What do I do if I received the wrong shirt or my shirt is defective?
    • If this happens, we are truly sorry. Please email us at contact@sendsationalgifts.com and tell us your order number and how we messed up.  
    • We will take care of you and cover all costs of getting you the right shirt. We will send you a new shirt and pay for your shipping to send that one back to us. We are human and do make mistakes.  We will make sure to correct the issue ASAP!

      SHIPPING

      How much is shipping?
      • This depends on the product ordered, the total weight, and where we're shipping too.  Our standard US shipping cost is $4.95 unless you order a large amount of weight.  On FREE promotional items shipping starts at $9.95 as we are shipping from our different warehouses overseas.
      Do you ship internationally?
      • Yes we do! Please be advise we cannot guarantee that you will not be charged any customs taxes or duties. Any customs or import duties are charged by your local government once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This applies to International and Canadian orders.
      How do I track my package?
      • You can check on the status of your order at any time by emailing the customer support desk at contact@sendsationalgifts.com.
      How long does it take for an order to arrive?
      • This depends on the product ordered. Most of our t-shirts and apparel products are printed on demand.  It typically takes about 7-10 days to get your shirt printed, shipped, and delivered. All shirts ship from our US print facility and travel via UPS to your address, tracking numbers available. 
      • For non-apparel items, delivery can vary and take 2-3 weeks. We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from the US. These items ship via USPS and all have tracking numbers. 
      • If you're still not sure, just email us. We're happy to help.
      I ordered 2+ items, but only received one... where's my order?
      • Since we print on demand and we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. 

        SHIRTS & APPAREL

        What type of t-shirts do you print on?
        • We print on the finest, softest, comfiest tees... Port & Co. Supply all of our products.
        How are your shirts printed?
        • We use a world class infrastructure for screen printing, DTG printing, and sublimation. The style of printing is determined by the product you purchased. Our primary print style is Direct to Garment (DTG), which is a method where the printer directly applies ink onto the t-shirt with inkjet technology.
          • Understanding DTG Printing: It involves a special printer, which prints the ink directly onto the garment for the design. DTG uses specialty inks, which are absorbed by the fibers of the garment. This allows high quality and colorful designs, plus fast turnaround.
        What is the sizing on your apparel?

        NON-APPAREL ITEMS

        Where do your other items come from?

        • Sendsational Gifts is all about bringing you unique and specialty items that you won't find anywhere else. So we source items from all over the world. Because while some of our items do come from right here is the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff. 

        STILL HAVE QUESTIONS?

        • Sure, no problem! Just email us at contact@sendsationalgifts.com and we'll get back to you right away. 
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